Privacy Policy

Ebenezer Telehealth (“we,” “us,” or “our”) is committed to protecting the privacy of our patients, website visitors, and anyone who contacts us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

This Privacy Policy applies to our website at ebenezertelehealth.com and any related services we provide.

Please also review our HIPAA Notice of Privacy Practices, which governs how we handle your protected health information (PHI) as a covered healthcare entity.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or complete a form.
• Appointment & Booking Data: Information submitted when scheduling a telehealth visit, including preferred appointment times and reasons for your visit.
• Health Information: Medical history, symptoms, and other health-related data you provide during or prior to your telehealth visit. This information is governed by our HIPAA Notice of Privacy Practices.
• Payment Information: Billing details processed securely through our payment processor. We do not store full payment card numbers on our servers.
• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide telehealth appointments
• Communicate with you about your care
• Process payments for services rendered
• Send appointment reminders and follow-up communications
• Improve our website and services through analytics
• Comply with applicable laws and regulations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party vendors (such as scheduling platforms and payment processors) who assist us in operating our practice. These vendors are contractually required to protect your information.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Health Oversight: As a healthcare provider, certain disclosures may be required by state or federal health oversight agencies.
• With Your Consent: We may share information with other parties when you have given us your explicit consent to do so.

4. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

We may use analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymized usage data. No personally identifiable health information is transmitted through website analytics.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. Our telehealth platform uses HIPAA-compliant encryption for all video visits and communications.

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to applicable legal and medical record retention requirements)
• Opt out of non-essential communications from us

For requests related to your protected health information (PHI), please refer to our HIPAA Notice of Privacy Practices.

7. Children's Privacy

Our website and telehealth services are not directed toward children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: